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Terms and conditions

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By making a purchase on Blackangelcaps, you agree to our purchase conditions. We recommend reading our terms and conditions carefully before confirming your purchase. By accepting Blackangelcaps' terms and conditions, you are also agreeing to our privacy policy. This website uses cookies. By continuing to use Blackangelcaps.com, you accept the use of cookies in accordance with our cookie policy.

If you are under 18 years old, you need your parents' permission to make purchases on our website.

Blackangelcaps reserves the right to cancel a purchase if we suspect fraud. In case of suspected fraud, we will contact the corresponding authorities.

  1. Scope of application

These clauses and conditions apply to all orders placed through our online store. Our online store is exclusively aimed at consumers.

A consumer is a natural person who carries out a legal transaction primarily for non-commercial or professional purposes. A company is a natural or legal person, or a legal association that, at the time of carrying out a legal transaction, is conducting an independent commercial or professional activity.

  1. Conclusion of the contract

The purchase contract is concluded with Blackangelcaps.

When products are offered in the online store, we are making a binding offer to conclude a contract for those items. You can add our products to the shopping cart without obligation and modify them as you wish before submitting your final order using the modification tools provided during the ordering process. The contract is concluded when you click the "place order" button to accept the offer for the products in the shopping cart. Immediately after submitting the order, you will receive a confirmation by email.

  1. Language of the contract

The language available for the conclusion of the contract is Spanish. (Translations to various languages are available)

We will save the text of the contract and send you the order details and our clauses and conditions by email.

  1. Delivery terms

In addition to the prices indicated for the products, shipping costs may apply. You can find detailed information about shipping costs in the corresponding offers.

We only make deliveries by mail. Unfortunately, it is not possible to pick up the products in person.

All shipments are FREE, except for some exceptional situations.

We will send the order to your mailbox. If the package does not fit in the mailbox, it will be taken to the nearest collection point for you to pick it up. You have 14 days to collect your package at the collection point.

We reserve the right to possible delays caused by the manufacturer and the carrier. We also reserve the right to longer delivery times due to holidays and campaigns.

You have the right to cancel your order due to delivery delays, as long as we have not shipped it. Once your order has been shipped from our warehouse, you will not be able to cancel or modify it: it will be delivered to your mailbox or pickup point for you to collect within 14 days. If you do not collect the package, it will be returned to Blackangelcaps as "Unclaimed/Undelivered". This does not constitute a return. When Blackangelcaps receives an unclaimed package, we will cancel the order.

In circumstances beyond Blackangelcaps' control, such as natural disasters, power outages, or labor disputes, Blackangelcaps will be exempt from any liability towards you as a customer.

  1. Payment

When you reach the payment stage, you will find the following available options:

Credit card

You will need to enter your credit card information when placing your order. Once you have identified yourself as the legitimate cardholder, the transaction will be processed automatically and the amount will be charged to your card once the products have been shipped. Our payment provider is Adyen.

PayPal

During the checkout process, you will be redirected to the PayPal website. To pay with PayPal, you must be registered with the service or register first, log in with your details, and confirm our order. After placing the order in the store, we will request PayPal to process the payment transaction.

The payment transaction is automatically processed by PayPal after the products have been shipped. You will receive notifications during the ordering process.

Cash on delivery:

You pay for the product upon receipt (available in countries like Spain and Mexico)

  1. Ownership retention

Products will remain the property of Blackangelcaps until full payment has been made.

  1. Prices

All prices indicated on Blackangelcaps.com are in euros (€) and include 21% VAT.

Each person can buy in their local currency, using the country selector at the bottom left of the website. Countries OUTSIDE OF EUROPE are not subject to VAT payment.

 

The prices applied are those in effect at the time of placing the order. We reserve the right to correct clearly incorrect information and errors in stock. We cannot offer the same price that a product had during a promotion or campaign after the end date of said promotion or campaign.

Products purchased during a promotion or campaign can be returned. Check our return policy for more information.

Changes and cancellations

You have the right to cancel your order before it has been shipped.
You have the opportunity to modify the delivery address before the order has been shipped. If, in the order confirmation, you realize that something is incorrect, please contact Customer Service so we can resolve it before the order has been shipped from our warehouse. As a customer, you are responsible for reconfirming in the order confirmation that it is correct. Changes can be made to the design as long as our Customer Service has time to stop the order before it goes into production. Therefore, it is important that you contact them directly if you discover an error. Always double-check the order confirmation we send you by email once your order has been processed.
Return policy
You have 14 days to make a return at Blackangelcaps. The right of return applies to unused products with original stickers and tags.
10. Damages during transportation If you discover that your package is damaged, you must report it immediately. File a complaint with the carrier at the delivery point. Then contact us to inform us of the damage via email. In the subject line, indicate "Damages during transportation" and your order number.
11. Warranty and claims within the warranty Our products should not have any faults at the time of delivery. The seams and buckles must be intact. If you have received a defective product or suspect that you have received a defective item, please contact us by email at info@hatstore.es. Write "Quality complaint" and your order number in the subject line, along with a brief description of what is wrong with the product. Also, send us a photo of the reason for the complaint. Faded products are not covered by the warranty for filing a complaint, as it is considered normal wear and tear, as long as the products were not faded at the time they were received. The displayed images are only an approximate preview of the final product. We reserve the right to make any minor deviations. The colors of the product images, color graphics, and the simulation of our design tool may appear different depending on the monitor. Therefore, a misleading color is not accepted as a reason for complaint. Unless explicitly agreed otherwise below, the statutory right to liability for defects applies. The following applies to used products: if a defect occurs one year after the product is delivered, claims for defects are excluded. Defects occurring within one year after the product is delivered can be reported within the statutory limitation period of two years from the delivery of the product. The above restrictions and shortened deadlines do not apply to claims based on damages caused by us, our legal representatives, or indirect agents in the event of injury to life, body, or health, in the event of intentional or grossly negligent breach of duty and malice, in the event of a breach of essential contractual obligations, the fulfillment of which enables the proper execution of the contract in the first place and on whose compliance the contractual partner can regularly rely within a warranty promise, if agreed, or to the extent that the Product Liability Act is applicable.
SHIPPING
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At Blackangelcaps, we strive to offer a fast and reliable shipping service so you can receive your products as soon as possible. Below are our estimated shipping times and our free shipping policies:

SpainOrders within Spain are usually delivered within 1 to 2 business days from the shipping date. We work with reliable local courier services to ensure a fast and efficient delivery.

United KingdomOrders destined for the United Kingdom are usually delivered within 3 to 5 business days from the shipping date. We collaborate with experienced courier services for international shipments to ensure timely delivery.

Rest of Countries:For orders destined to other countries, the delivery time is usually around 1 week from the shipping date. The exact shipping duration may vary depending on the location and other logistical factors.

Free Shipping:We offer free shipping for all orders, regardless of the destination. There is no minimum purchase amount required to qualify for free shipping. We want to make your shopping experience as convenient and accessible as possible.

Please note that shipping times are estimates and may be subject to changes due to circumstances beyond our control, such as customs delays or extreme weather conditions. If you have any questions about your shipment or wish to track your order, feel free to contact our customer service team.

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Guarantee and Claims Within the Warranty

At Blackangelcaps, we are committed to offering you products of the highest quality and free of defects. However, if for any reason you receive a defective product, we are here to help you. Below, we detail our warranty policy and how to proceed in case of a claim:

  • Defective Products:All our products must arrive in perfect condition. If you have received a defective item or suspect it has a manufacturing flaw, please contact us via email at the addressinfo@blackangelcaps.comInclude "Quality Claim" along with your order number in the subject of the email. Also, attach a brief description of the issue along with a photograph clearly showing the defect.

  • Bleaching:Keep in mind that natural discoloration due to normal use is not covered by our warranty. This is considered normal wear and tear and cannot be grounds for a claim unless the product was received in that condition.

  • Color Variations:The images of our products are approximate representations of the final product. Colors may vary slightly due to monitor settings and other factors. We do not accept claims based solely on color variations.

  • Claim Deadlines:If you discover any defect in your product, make sure to inform us as soon as possible. Claims for defects must be made within the corresponding warranty period. If you have any questions about the warranty deadlines, do not hesitate to contact our customer service team.

  • Conflict Resolution:We are committed to resolving any disputes fairly and efficiently. If you have any complaints or issues that cannot be resolved directly with our customer service team, you can turn to the online dispute resolution platform provided by the European Commission.

  • Data Protection and Cookie Policy:At Blackangelcaps, we take the protection of your personal data seriously. Our Data Protection Policy describes how we collect, use, and protect your personal information. By accepting our purchase conditions, you also agree to our data protection policy and the use of cookies in accordance with our Cookie Policy.

 

CONTACT

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Blackangelcaps SL

B16393175

Fortuny painter passage, Premiá de Mar (Barcelona), Spain

Phone: 622260922

Email: usablackangel@gmail.com

 

 

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